BARISTA

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Classification:             Part-time/Full-time opportunity. Hourly

Position Reports to:  Manager and Owner

 

Position Summary: The Barista is the foundation of the establishment.  The Barista is responsible for honoring each and every customer by providing excellent customer service. He/she is also responsible for educating customers about our premium organic coffee and teas.  The Barista is a true professional that fulfills any additional duties the Store Manager or Owner assigns.  He/she displays a positive attitude at all times to ensure the return of our customers who are the reason for our business.

 

Essential Responsibilities of a Barista:

·  Customer Service

·  Greets all customers with a friendly smile.

·  Honors customers by providing quick, friendly, and personal service.

·  Initiatives dialogue and develops rapport with customers by learning their names, favorite drinks and food items.

·  Generates customer satisfaction; responds appropriately to customer concerns.

·  Communicates customer complaints/concerns to manager on duty.

·  Accurately processes transactions through the POS and counts back change to customers.

·  Answers the café telephone in a friendly manner using a professional greeting.

·  Sells and serves baked goods and miscellaneous food items to customers.

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Product Quality:

·  Maintains the highest level of standards for all product preparation.

·  Adheres to Third Perk recipes and measurements.

·  Produces superior product presentation.

·  Educates customers on Third Perk products and services. 

·  Provides top quality espresso shots for hot and cold beverages.

·  Follows health, safety and sanitation guidelines for all products.

 

Teamwork:

·  Communications with coworkers & management to solve problems and improve quality & service.

·  Maintains continuous communication with other staff functions (bar, register, maintenance) during peak business times.

·  Work with coworkers and management to effectively implement change.

·  Contributes to a positive work environment.

·  Assists in the opening and/or closing of the café.  A checklist will be provided.

 

Initiative:

·  Makes effort to improve job skills, knowledge and education.

·  Takes ownership of processes and quality improvements.

·  Initiates suggestive selling and sampling of products.

·  Does what needs to be done without being asked.

·  Contributes to the profitability of the café by finding new methods of selling products.

 

Personal Responsibility/Accountability:

·  Take pride in work uniform and personal appearance and adhere to dress code.

·  Respects their peers and supervisors by being on time for every shift and finding coverage for shifts they can’t work due to illness.

·  Follows all cash management policies and procedures to ensure accountability of Company funds. 

·   Adheres to appropriate standards of behavior in the workplace.

 

Additional Responsibilities:

Any other duties as assigned by Store Manager or Owner. 

 

Essential Qualifications:

·  Process information/merchandise through POS register system.

·  Communicate verbally with staff members & guests. 

·  Read, count and write to complete all documentation .

·  Handle multiple tasks at one time. 

·  Work successfully as part of a team, while under pressure.

·  Freely access all areas of the store.

·  Operate and use all equipment necessary for store operation.

·  Move or handle merchandise generally weighing 0‐50 pounds.

·  Work varied hours/days based on business needs. 

·  Work special events when needed.

·  Maintain a positive morale and professional attitude. 

·  Work overtime, as needed.

·  Stand, work, walk, talk and hear.  Special assignments will be available for those with disabilities.

·  Frequently use hand and finger motions, handle or feel objects, and reach with hands and arms. 

·  Handle food and hot beverages.

 

Provide documentation that they are at least 16 years of age and eligible to work in the United States.

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